Welcome to 247 Door Delivery Service

By using our services, you agree to comply with the following terms and conditions. Please read them carefully.

1. Acceptance of Terms

By accessing or using 247 Door Delivery Service, you acknowledge that you have read, understood, and agree to be bound by these terms. If you disagree with any part of these terms, you must not use our services.

2. Services Provided

247 Door Delivery Service offers delivery services to individuals and businesses. We reserve the right to modify or discontinue our services at any time without prior notice.

3. User Obligations

As a user, you agree to:

• Provide accurate and complete information when placing an order.
• Ensure that delivery addresses and contact information are correct.
• Be available to receive the delivery at the specified location and time.

4. Delivery Process

• Order Confirmation: Once an order is placed, you will receive a confirmation message with the expected delivery time, date, and an order ID to help you track your order or cancel it if needed.
• Delivery Time: While we aim to deliver within the estimated timeframe, external factors such as traffic, weather, or other unforeseen circumstances may cause delays. We are not liable for any delays beyond our control. You will receive an email detailing any delays to improve our customer service by keeping you informed.
• Failed Delivery: If we are unable to deliver due to incorrect information or unavailability, a reattempt may be made. Additional charges may apply for redelivery attempts.

5. Fees and Payments

• Pricing: A £5 pickup fee applies, coupled with a distance-based calculation for the final cost. For further information on pricing, please reach out using our contact information.
• Payment: Payment must be made in full at the time of placing the order, unless otherwise agreed upon. We accept various payment methods, including credit/debit cards and mobile payments.
• Late Payment: If payment is not received as agreed, we reserve the right to suspend or cancel the delivery service.

6. Cancellations and Refunds

• Order Cancellation: You may cancel your order before pickup to receive a full refund. You can also cancel before the delivery is dispatched. Once the delivery is in progress, cancellations are not allowed.
• Refunds: Refunds are only issued for cancellations made before the delivery dispatch or in cases where the service was not provided due to our fault. Refunds will be processed within 7-14 business days, and you will be notified immediately via email regarding the status of your refund.

7. Prohibited Items

You agree not to request delivery of items that are illegal, hazardous, or restricted, including but not limited to:

• Firearms and weapons
• Hazardous materials (e.g., chemicals, explosives)
• Perishable food items that do not meet safety standards
• Illegal substances or contraband

We reserve the right to refuse delivery of any item that violates our policies or applicable laws.

8. Liability

• Service Availability: We strive to provide a reliable delivery service; however, we do not guarantee that our service will always be uninterrupted, timely, or error-free.
• Lost or Damaged Goods: 247 Door Delivery Service will not be responsible for any loss or damage to items during transit unless explicitly stated otherwise. We recommend ensuring your goods are adequately packaged and insured if necessary.
• Limitation of Liability: To the maximum extent permitted by law, 247 Door Delivery Service shall not be liable for any indirect, incidental, or consequential damages arising from the use of our services.

9. Privacy Policy

We value your privacy and are committed to protecting your personal information. 

10. Modification of Terms

We reserve the right to modify these terms at any time. Any changes will be posted on our website or app, and continued use of our services following such changes will constitute acceptance of the new terms.

11. Governing Law

These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms will be subject to the exclusive jurisdiction of the courts in England and Wales.

12. Contact Us

If you have any questions or concerns regarding these terms, please contact us at:

Email: [admin@247doordelivery.co.uk, help@247doordelivery.co.uk] Phone: [+44 7541 567165]

By using 247 Door Delivery Service, you agree to these terms and conditions. Thank you for choosing us to handle your deliveries!